Effective date
September 1, 2025
Refund Policy
We want you to be satisfied with your purchase.
1. Digital Exam Bundles
Digital Exam Bundles Refunds are available within 14 days of purchase, provided the bundle has not been meaningfully accessed (e.g., more than 1 module completed). Once accessed, these are considered digital goods and may not be refundable under UK law.
2. AI Tutor Subscriptions
You may cancel at any time. Refunds are available within 14 days of first purchase if you are unsatisfied. After that period, cancellations stop future charges but past payments are non-refundable.
3. How to Request
Email info@flylane.com. Refunds are processed via Paddle or Stripe depending on your payment method.
4. Refund Processing
Approved refunds are issued via Paddle to your original payment method within 5–10 business days
5. Contact Educate Online Inc.
1207 Delaware Ave, Suite 249 Wilmington, DE 19806 Email: info@flylane.com